I have had frequent Streamyx disconnections (DSL / ADSL light starts blinking, goes steady, and starts blinking again after a short period of time) since April 2010, but only in the first week of July 2010 did I start calling the 100 customer helpline.
Note that you’ll need to dial 100 using your fixed Telekom line.
I noticed that immediately after each support call, my Streamyx connection would be blazingly fast … for 12 to 24 hours. Then the ADSL / DSL light starts blinking again.
During the third call, I asked the person on the other end of the line if they did the port reset thing every time I called them, and he said, yes, or something to the effect.
Additionally, my phone line had been quite noisy for a while, with lots of static and crackling sounds in the background.
Perhaps the fourth time’s a charm. After today’s call (Jul 10, 2010), the phone line is now really, really quiet, and downloads / uploads are lightning-quick again (I’m on a 512 Kbps line). Telekom didn’t even have to send a technician to visit my house.
The following two posts on the Lowyat forum is the best I’ve read so far on explaining what the whole port reset process is all about.
“anfernee“:
Hope I can enlighten everyone here. Reset port means is something like if your PC becomes very very slow or hang, then you restart your PC.
It’s the same thing how they reset the port. The customer service will contact the Network Operation Centre (NOC) to access that particular DSLAM you are on reset the port that your line is connected to. They identify each port by something called VCI.
So, once they reset the port, your DSL/ADSL light should start blinking to show that they reset the right port. If after you hang up and for a long long time also the DSL light remains on, then most probably they didn’t do their work or they reset another port that doesn’t belongs to you.
Hope it helps.
“ramblie“:
You correct.
This VCI (Virtual Circuit Identifier) use to identify your port used.
When they say already reset for you but your light still blinking, the it was called mismatch – the TM technician do some changing without update the changes in system.
One last thing, stay polite and calm-headed while talking to the support staff – they showed me extreme kindness during our conversations.